Return Policy for Online Orders

At Turkstra Lumber, we are committed to ensuring your satisfaction with every purchase, whether in-store or online. Our return policy is designed to provide you with options for refunds, exchanges, and cancellations in the event that a product is not required, not suitable, or is defective.

Cancellation of Orders:

• Before Delivery: If you wish to cancel an order that has not yet been delivered, please contact our customer service team as soon as possible. You may contact us via phone 1-855-561-1114 or email customerservice@turkstralumber.com to request a cancellation.

In-Store Return Policy - Cash Customers:

• Unopened items, accompanied by a receipt, in original packaging, and in saleable condition are eligible for a refund to the original method of payment or an exchange.
• Items that are opened, damaged, or not in re-saleable condition may not be eligible for a refund or exchange.
• Returns must be made within 90 days of the original purchase date.
• In the absence of a receipt, a credit will be issued in the form of a gift card using the lowest sale price in the last year.

In-Store Return Policy - Account Customers:

• Unopened items, accompanied by an invoice, in original packaging, and in saleable condition are eligible for a credit to the account or an exchange.
• Items that are opened, damaged, or not in re-saleable condition may not be eligible for a credit or exchange.
• Returns must be made within 90 days of the original purchase date.

Pick Up Return Policy - All Customers:

• All product returns picked up by Turkstra Lumber are subject to a $120.00 delivery charge.
• Products must be in clean, resalable condition.
• Returns must be made within 90 days of the original purchase date.
• Credit can only be issued after a manager has signed off that the count and quality are accurate and acceptable.
• Only the Branch Manager or Assistant Manager may issue the credit to ensure accuracy.
• Delivery charges and restocking fees will not apply to defective products or products incorrectly supplied by Turkstra Lumber.

Special Orders:

• Special orders cannot be returned without authorization from management.
• If the return of special ordered products has management approval, a restocking fee will apply. Please refer to our Special Order Policy for more information.
• Customers are required to sign off on quotes and orders, acknowledging any disclaimers or special conditions.

If you have any questions or concerns regarding our return policy for online orders or any other aspect of your purchase, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your experience with Turkstra Lumber exceeds your expectations.